ProSolutions Training Privacy Policy

Effective Date of Privacy Policy: February 25, 2024

• This website or software applications (collectively, the “Site") operated by StraighterLine, Inc. (“SL ” or “ we ” or  “us ”) is governed by this privacy policy (the “Privacy Policy”). The Privacy Policy describes our privacy practices for the Site and applies to all personally identifiable information (collectively, “Personal Information”) and other information that is collected by SL through the Site or which we maintain in our possession.  This Privacy Policy applies when you use the Site, access products or services that link to this Privacy Policy, engage with us via social media or similar means, or otherwise interact with us. In the event of a conflict between this Privacy Policy and any other Terms & Conditions, this Privacy Policy applies.

What Information Do We Collect?

We collect Personal Information from you when you: (1) communicate with us via email, telephone, mail, social media, or other method; (2) enter a sweepstakes, contest or other promotion (in accordance with the applicable official rules); (3) order or purchase products and services; (4) opt-in to receive email newsletters or other promotional materials; or (5) otherwise provide us with your Personal Information. 

Personal Information we collect may include, without limitation:

• name 
• email address 
• phone number 
• address 
• customer service requests 
• course performance
• payment information (which may include bank account information or credit card information)
• user name and password (if applicable).

We may use a third-party provider to process payment and that third-party may receive and store your payment information, in which case the privacy practices of that third party apply to such Personal Information. We may request additional information to verify your identity in certain instances. 

By voluntarily providing us with Personal Information, you are consenting to our use of it in accordance with this Privacy Policy, including without limitation, receiving communications regarding products and services we offer or our partners offer. If you provide Personal Information to us via a Site, you acknowledge and agree that such Personal Information may be transferred from your current location to the offices and servers of SL and the authorized third parties referred to herein for the purposes described in this Privacy Policy.

Non-Personal Information

As part of the standard operation of the Site, SL or its third-party contractors may collect certain non-personal information from you, including but not limited to your browser type, device type, operating system, IP address and geolocation, installation data, error and other use codes, and referring web site address. This information is not personally identifiable and is only used in aggregate (not in any way that personally identifies you). In addition, we may collect information about your browsing behavior, such as the date and time you visit the Site, the areas or pages of the Site that you visit, the amount of time you spend viewing the Site, the number of times you return to the Site and other click-stream data.

Cookies

We may use cookies or web beacons to collect the information described above. A cookie is a small text file that may be stored on the hard drive of your computer when you access the Site. We may also use cookies to: (1) monitor Site usage; (2) conduct research to improve our content and services; and (3) track items in your shopping basket in order to return you to the correct re-entry page on the Site after your purchase. You may change your web browser’s settings to adjust your cookie preferences. Check the “Help” menu of your browser to learn how to change your cookie preferences. We may also offer you the option of rejecting non-essential cookies. Certain functions of the Site may be dependent upon your acceptance of cookies.

Third Party Web Analytics Services

We may use third party web analytics services on the Site and in communications we send to you. The service providers that administer these services also use technologies such as cookies, web server logs, web beacons and similar technologies to help us analyze how you use the Site and our emails.

Use of Information

We may use the Personal Information and non-personal information we collect from and about you for any of the following purposes: 

1. To fulfill your requests for products and services;
2. To provide you with targeted offers and advertising on the Site; 
3. To contact you when necessary (e.g. providing efficient customer service); 
4. Communicate with you about changes to our policies; 
5. Maintain or administer the Site, perform business analyses, or for other internal purposes to optimize or improve the quality of our business, the Site, and the products and services we offer; 
6. To address problems with the Site, our business or our products and services; 
7. Detect, investigate, and prevent activities that may violate our policies, be illegal, or damage the Site, our business, or others’ businesses;  
8. As otherwise described to you at the point of collection or pursuant to your consent; and 
9. To contact you with information and promotional materials and offers from us, as well as from our affiliated organizations, marketing partners, and other third parties. If you would prefer not to receive such communications, please send your request to support@prosolutionstraining.com with the subject “Privacy Opt Out”.

Disclosure of Personal Information

We may disclose your Personal Information and other non-identifiable information to the following parties:

1. Employees and Independent Contractors: We may share your Personal Information with our employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers and suppliers, if the disclosure will enable any of these individuals or entities to perform a business, professional, fulfillment, marketing, information technology, or technical support function for us.
2. Third Party Service Providers: We may share your Personal Information with third party service providers that perform functions on our behalf. These entities may have access to your Personal Information only as needed to perform their functions. These may be organizations such as Authorize.net for payment processing, common carriers such as UPS and Federal Express , or web hosting services such as Microsoft Azure.
3. Corporate Partners and Affiliates: We may share your Personal Information with related corporate partners and other affiliated entities for a variety of purposes, including business, operational, and marketing purposes. For example, we may partner with another organization in a joint marketing effort and our partner organization may send such marketing materials to our customer list.
4. Educational and Accreditation Organizations. We may share your Personal Information with employers (including the administrator of a group subscription), colleges, universities, regulatory agencies, professional associations, state licensing bodies, the Council for Professional Recognition, and/or other third parties necessary to verify certificates. We may also share Personal Information with a training registry, course sponsor, or other third party who may offer products or service related to your courses.  
5. Other Third Parties By Law or In Emergency Situations: We may also use or disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to applicable law or comply with legal process or discovery request served on us or the Site; (b) protect and defend our rights or property, the Site or our users; or (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the Site or the public.
6. Other Parties In Connection With a Transaction: We may change our ownership or corporate organization while providing the Site. We may also sell certain assets associated with the Site. In such event(s), we may transfer some or all of your Personal Information to an organization or individual acquiring all or part of our assets, or to an organization with which we have merged or that has otherwise acquired our business. 
7. Other Parties With Your Consent: We may share Personal Information about you with other third parties when you consent to such sharing. In addition to the disclosures above, we may disclose non-Personal Information to third parties, such as aggregate website usage data or demographic reports that do not describe or identify individual users.

To opt out of the disclosure of your Personal Information to third parties, please contact support@prosolutionstraining.com with “Privacy Opt Out” in the subject line. Please note we will honor your request except as necessary to fulfill a conflicting request from you (e.g. fulfill a product order by providing your address to a common carrier).

Retention of Personal Information

We may retain Personal Information for as long as needed to administer the purpose for which we originally collected the Personal Information, to facilitate and maintain an ongoing business relationship with you, for purposes provided in this Privacy Policy, or as permitted by applicable law.  The criteria used to determine our retention periods may include: 

1. An ongoing relationship with you as a customer, donor, or constituent of SL (e.g. you maintain an account with us, are in an ongoing contractual relationship, or have recently communicated with us in some manner) or user of the Site;
2. If there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or
3. Whether retention is advisable when considering our legal position or the legal position or safety of a relevant third party (such as in regard to applicable statutes of limitations, litigation or regulatory investigations, discovery requests from third parties, etc.); or
4. For other purposes as provided in this Privacy Policy.

Children’s Privacy