Terms and Conditions
ProSolutions Training is a division of StraighterLine, Inc. In these Terms and Conditions, "ProSolutions Training" refers to the division; to its parent company, StraighterLine, Inc.; and to their agents. The "website" is all pages contained at the domain www.prosolutionstraining.com. ProSolutions Training does not accept or hold responsibility for any sites linking to the website or linked from the website but hosted outside the domain www.prosolutionstraining.com.
ProSolutions Training is a division of StraighterLine, Inc. In these Terms and Conditions, "ProSolutions Training" refers to the division; to its parent company, StraighterLine, Inc.; and to their agents. The "website" is all pages contained at the domain www.prosolutionstraining.com. ProSolutions Training does not accept or hold responsibility for any sites linking to the website or linked from the website but hosted outside the domain www.prosolutionstraining.com.
These Terms and Conditions apply to all visitors, users, and clients of ProSolutions Training and its website. By accessing the ProSolutions Training website, you agree to these Terms and Conditions. Do not access this website if you do not accept these Terms and Conditions.
1. Definitions
A "product” is any coursework or application available for purchase from ProSolutions Training or accessed via the ProSolutions Training website. A "user" is any individual or entity that accesses this website; creates an account; orders a product; accesses products; or signs a contract with ProSolutions Training to allow any entity or entities to order or access courses via the ProSolutions Training website. A "subscription” is a product available for purchase by individuals or groups that provides access to designated online courses for a period of one year from the date the subscription is activated.
2. Hours of Operation
ProSolutions Training products, including courses, and its website are normally accessible 24 hours a day, seven days a week, 365 days a year. ProSolutions Training will make reasonable efforts to alert users about planned or unplanned outages or gaps in service by posting a notification on the ProSolutions Training website.
ProSolutions Training user support is available in English and Spanish by phone and email between 8:30 AM and 5:30 PM Eastern Time, Monday through Friday, excluding major holidays. Contact ProSolutions Training by phone at 1-800-939-9694, or email at support@prosolutionstraining.com.
3. User Accounts
ProSolutions Training users must have individual accounts with a valid, unique email address. Courses and tests must be completed in the language the user selected when ordering the course. Accounts cannot be transferred between individuals, and products cannot be shared or transferred between accounts. Accounts may be deleted or disabled by ProSolutions Training for violation of these terms and conditions at any time without prior notice to the account holder and without refunds.
4. Professional Development Certificates
Certificates for successful coursework completion issued by ProSolutions Training are official only if they are printed directly from the website, signed by the user named on the certificate, and unaltered. Certificates are issued in the language the user selected when ordering the course. ProSolutions Training certificates may not be reproduced, shared, or transferred. In the event of any dispute over certificate authenticity, the determination of ProSolutions Training is final. ProSolutions Training reserves the right to verify certificates for third parties, including professional associations, state licensing bodies, and corporations, but will not provide or discuss any user data beyond what is necessary to establish the authenticity of a certificate.
5. Privacy
ProSolutions Training does not sell user personal information, including name, email address, phone number, mailing address, invoices and order records, course performance, or other account profile information to any third parties. Personal information may be shared with employers, colleges, universities, regulatory agencies, and/or the Council for Professional Recognition as needed to verify certificates. Personal information may also be shared if the user opts in to sharing information with a training registry or course sponsor.
Aggregated and/or anonymized demographic and usage information may be used in reports, shared freely, and published in any format by ProSolutions Training. Comments left on course evaluations, submitted to ProSolutions Training via email, posted on our Facebook page, or otherwise provided to ProSolutions Training digitally or in writing may be used by ProSolutions Training for marketing and other purposes without seeking consent from the author.
6. Group Subscription Users
Administrators of a group subscription will have access to user course certificates and records of courses completed within that subscription. If a subscription user purchases the ProSolutions Training CDA Training or other ProSolutions Training product at a discount using the Subscription Discount Feature, the administrator is authorized to track the user’s progress in the CDA Training or other product purchased. A user can opt out of the Subscription Discount Feature with a written request; the user who opts out will be required to pay the full price for the CDA Training or other ProSolutions Training product purchased.
The purchase price for additional subscription seats in an Enterprise Subscription is not prorated based on when the seats are added. When additional seats are purchased, the full annual seat price will apply, and those seats will expire when the subscription expires.
The purchase price for additional subscription seats in an Enterprise Subscription is not prorated based on when the seats are added. When additional seats are purchased, the full annual seat price will apply, and those seats will expire when the subscription expires.
7. Refund Policy
By ordering any product from ProSolutions Training, you agree to the following refund policy:
- There are no substitutions or exchanges.
- Refund requests must be made by the user within 30 days of the order date and acknowledged by ProSolutions Training digitally or in writing for a refund to be granted. ProSolutions Training’s response standard is to reply to all calls and emails within one business day; however, it is the responsibility of the user to secure acknowledgement from ProSolutions Training within 30 days of the order date. Refunds will not be issued if payment for the order containing the item for which a refund is requested was processed more than 30 days before the date of the refund request.
- Any use of a product constitutes full use and negates any refund. Refunds will not be issued for any product if:
- The user views any or all course slides
- The user completes an order using a coupon number associated with that product.
If the above conditions are satisfied, ProSolutions Training will refund the price paid for the product, minus a 15% service charge, within 10 days of acknowledging the request.
ProSolutions Training may host courses on behalf of other entities. If a ProSolutions Training user accesses a hosted course through the ProSolutions Training website but the payment was not processed by ProSolutions Training, ProSolutions Training accepts no responsibility for refunds or exchanges. Any such request must be directed to the entity (such as an independent reseller) that processed the payment.
8. Coursework Extensions
ProSolutions Training products are available for one full year from the date of purchase. No extensions will be granted, except that a six-month extension may be granted for CDA Training if the following conditions are met:
- The user must contact ProSolutions Training by phone at 1-800-939-9694 prior to the coursework expiration date to request the extension.
- Payment of the $75 fee for the six-month coursework extension must be received by ProSolutions Training.
- Only one CDA Training extension will be granted. If additional time is needed to complete the coursework, the user must re-purchase the CDA Training at the current published price.
9. Course Completion Time Limitations
In accordance with best practices for adult learning and the requirements of various state registries, students may complete up to eight hours of training in a single day. After meeting this course-hour completion maximum, users may view additional coursework, but they will not be able to access associated post-tests until the next calendar day.
10. Intellectual Property
All materials presented on or accessed through the ProSolutions Training website, including but not limited to website content, course descriptions, course content, downloadable resources, and images, are the property of ProSolutions Training or are used by ProSolutions Training with permission from the copyright holder. Accessing this website or purchasing products or services from ProSolutions Training does not provide or imply any user rights to or ownership of these materials. Users may save or reproduce materials and resources presented in ProSolutions Training courses or on this website for their own use but may not provide them to other parties or incorporate them, in whole or in part, into other trainings or materials, except where permission is expressly granted by ProSolutions Training in writing.
The courses to be offered on the ProSolutions Training website were developed by and are the proprietary property of ProSolutions Training. Course content and/or course elements (images, audio files, videos, handouts, etc.) may be released or shared with other entities only with written approval from ProSolutions Training. The learning management system on which these courses are hosted is owned by ProSolutions Training, including any modifications, improvements, or enhancements thereto.
Contact Us
If you have questions or concerns about our Terms and Conditions, please call us at 1-800-939-9694 or email us at support@prosolutionstraining.com.
